Privacy Policy

Last updated: July 28, 2026

Note for HelpThisAI team: this page is a working starting draft based on how the business actually operates today (Tally intake form, file handling, payment flow, 30-day file deletion). Have an attorney review it before launch to make sure it fully covers applicable laws for the regions your customers are in (for example GDPR or CCPA), and update it any time the business's data practices change.

HelpThisAI ("we," "us," or "our") provides design conversion and production-readiness services for AI-generated artwork. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Information We Collect

When you submit a project through our intake form, we collect the information you provide directly, including:

  • Your name and email address
  • The files you upload (images, logos, or other design assets) and any project notes or instructions you include
  • Payment information, processed securely by our third-party payment provider (we do not store your full card details ourselves)

We also automatically collect limited technical information when you visit our website, such as browser type and general usage data, to keep the site secure and working properly.

How We Use Your Information

We use the information we collect to:

  • Review, quote, and complete the design work you request
  • Communicate with you about your project, including estimates, proofs, and delivery
  • Process payment for services
  • Protect our website and services against spam and abuse

We do not sell your personal information or your uploaded files, and we do not use your files for any purpose beyond completing your order.

File Retention & Deletion

Files you upload are used solely to complete your project. We delete files from our systems 30 days after final delivery. If you'd like your files removed sooner, contact us and we'll take care of it.

Third-Party Services We Use

To run HelpThisAI, we rely on a small number of trusted third-party services, each of which processes limited data on our behalf:

  • Tally to collect project submissions through our intake form
  • Cloudflare Turnstile to help protect our forms from spam and automated abuse
  • Zapier to automate parts of our internal workflow after you submit a project
  • Our hosting provider, to keep the website online and secure

Each of these providers has its own privacy practices governing the data that passes through their systems.

Payment Information

Payments are handled by a secure third-party payment processor. We do not store complete payment card numbers on our own systems.

Cookies & Analytics

We may use basic cookies or similar technologies to keep the website functioning correctly and to understand, in aggregate, how visitors use our site. This helps us improve the experience over time.

Data Security

We take reasonable technical and organizational measures to protect the information you share with us. No method of transmission or storage is completely secure, but we work to keep your data safe throughout the design process.

Your Rights

Depending on where you live, you may have rights to access, correct, or request deletion of your personal information. To make a request, contact us and we'll respond promptly.

Children's Privacy

Our services are intended for businesses and individuals age 18 and older. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time as our services or legal requirements change. We'll update the "Last updated" date above whenever we do.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, reach out to us here.